Privacy Policy

Who we are

+One The Nanny Agency is operated by GAMA & VARGA, LDA, based in Lisbon, Portugal. We are the controller of the personal data described here. For any privacy question or request, write to hello@plus1nanny.com.

What we collect

Families. Your name, email, phone number, where you live, and what you share about your family and the help you need, such as the number and ages of your children, schedules, and preferences for your nanny. We only ask for information about your children that we need to find the right person.

Nannies and babysitters. Your contact details, where you are based, right to work or passport status, experience, languages, skills, availability, and the documents you choose to upload: CV, reference letters, criminal record certificate, first aid and other certificates, and a photo.

Website visitors. Technical information such as pages visited, device and browser, collected through cookies when you allow them.

Why we use it

• To answer your enquiry, book calls and prepare a proposal (steps before a contract).
• To find, vet, introduce and support nannies and families, and to manage placements (performance of a contract).
• To check that people who will care for children are safe to do so, including references and criminal records. In Portugal, a criminal record certificate may be required for work involving regular contact with children.
• To send you our newsletter or news about our services, only where you have agreed. You can unsubscribe at any time.
• To keep our records, invoices and contracts as the law requires (legal obligation).
• To understand how our website is used and improve it (consent, through the cookie banner).

Who we share it with

• Families and nannies: we share a nanny's profile and documents with a family only with the nanny's permission, and share a family's details with a nanny only as needed for an introduction or placement.
• Service providers who work on our behalf and under contract: HubSpot (our customer database and forms, hosted in the EU), Wix (website hosting), Google (website analytics) and WhatsApp (messaging).
• Authorities, only where the law requires it.

We never sell personal data.

International placements

For roles in Dubai, Abu Dhabi, the USA or elsewhere outside the EU, we share a nanny's profile with families or partners in that country only with the nanny's agreement. Some of our service providers may process data outside the EU, in which case they use safeguards approved by the European Commission.

How long we keep it

• Families: for as long as we work together, then as long as required for legal and accounting purposes.
• Nanny applications: up to 2 years after our last contact, so we can consider you for future roles, unless you ask us to delete them sooner.
• Criminal record certificates: only as long as needed to verify suitability for a placement.

How we protect it

Access to personal data and documents is limited to the +One team members who need it. Data is stored with reputable providers using encryption and access controls.

Your rights

You can ask to access, correct or delete your data, to restrict or object to how we use it, to receive a copy of it, and to withdraw your consent at any time. Email hello@plus1nanny.com and we will reply within one month. You can also complain to the Portuguese data protection authority, the CNPD (www.cnpd.pt).

Cookies

Our website uses cookies from HubSpot and Google to remember your choices and understand how the site is used. Non-essential cookies are only used if you accept them in the cookie banner, and you can change your choice at any time.

Changes

If we change this policy, we will update the date at the top of this page.